Terms & Conditions for Bermondsey Flowers E-commerce Orders

Introduction

Welcome to Bermondsey Flowers, your trusted provider of online flower delivery in Bermondsey and the surrounding areas. When you place an order through our e-commerce website, these Terms & Conditions govern your use of our service, including the ordering, purchase, delivery, and cancellation of products. By accessing or using our website and placing an order, you agree to comply with and be bound by these Terms & Conditions. Please read them carefully before ordering from Bermondsey Flowers.

Scope and Application

These Terms & Conditions apply to all online purchases of flower products and related goods from Bermondsey Flowers made by customers residing in Bermondsey and neighbouring areas. For the avoidance of doubt, our area of service includes, but is not limited to, Bermondsey, Southwark, Rotherhithe, London Bridge, and adjacent postcode districts. If you have questions about our service area or delivery eligibility, please consult our website or contact our team for clarification before placing your order.

Order Process

Our seamless order process is designed to offer a convenient and satisfying online flower delivery service in Bermondsey. Please follow these steps to complete your purchase:

• Product Selection: Browse our online catalogue and pick your desired flower arrangements or products, including bouquets, plants, and any add-on gifts listed.
• Placing Your Order: Add items to your online basket, select delivery details, and proceed to checkout. You may be required to create an account or provide your contact information for order processing and communication.
• Order Review: Carefully review your order summary, product details, quantity, recipient information, delivery address, and delivery date before making payment.
• Order Confirmation: On completing payment, you will receive an on-screen confirmation and an order confirmation email. Please check your spam or junk folders if you have not received the confirmation in your inbox shortly after ordering.
• Order Processing: Orders are processed according to the information you provide. Please provide accurate recipient and address details to avoid delays or failed deliveries.

Please note: Orders placed after the stated cut-off times for same-day or next-day delivery will be processed for the following eligible delivery date.

Payments

Bermondsey Flowers accepts various forms of secure online payments to facilitate a safe and efficient purchasing experience. The following conditions apply to all payments:

• Accepted payment methods include major UK debit and credit cards such as Visa, MasterCard, and American Express, plus any additional payment methods displayed at checkout.
• All payments must be authorised and cleared before we process any orders for delivery.
• Prices are listed in pounds Sterling (GBP) and are inclusive of VAT unless otherwise specified. Delivery charges, if applicable, will be clearly presented before the final checkout and included in your total payment.
• Bermondsey Flowers reserves the right to refuse or cancel any order where payment has not been successfully completed or where there is a reasonable suspicion of fraud or unauthorised transactions.

Delivery of Your Order

We strive to provide efficient and timely online flower delivery across Bermondsey and the surrounding areas. Please read the following important conditions regarding delivery:

• Delivery is available within Bermondsey and designated neighbouring areas. Orders for delivery outside of these regions may not be accepted, or may be subject to additional delivery charges and longer lead times.
• Customers may select from available delivery dates and timeslots during checkout, subject to availability and operational constraints.
• We make every reasonable effort to deliver your order on the specified date. However, we do not guarantee timed deliveries unless explicitly offered as a service. During peak periods (e.g., Valentine’s Day, Mother’s Day) or adverse weather, delivery times and dates may be affected.
• If the recipient is unavailable at the delivery address, our driver will attempt to leave the order with a neighbour, in a safe location, or re-attempt delivery where possible. A notification card or message will be left when appropriate. If no safe or suitable alternative is available, the delivery may be returned to us, and further arrangements will be subject to additional delivery charges.
• It is your responsibility to ensure that the delivery details are correct. Bermondsey Flowers is not liable for missed deliveries or delays due to incorrect or incomplete address information provided by the customer.

Order Amendments and Cancellations

We understand plans can change, and our aim is to accommodate amendments or cancellations where feasible. The following policy applies:

• To amend or cancel an order contact us as early as possible, ideally within two hours of placing your order and before your order has been dispatched or prepared.
• Orders for same-day delivery or orders already prepared/dispatched may not be eligible for cancellation or amendment, owing to the perishable nature of flowers and the rapid preparation required.
• If your order is eligible for cancellation or amendment, we will confirm this and process a refund or adjustment as soon as possible, generally within 5-7 working days. Refunds are returned via the original payment method.
• Bespoke, customised, or personalised orders are non-cancellable and non-refundable once production has commenced, unless the products are faulty or not as described.

Bermondsey Flowers complies with the relevant consumer protection and cancellation regulations in the United Kingdom. Your statutory rights remain unaffected.

Quality, Substitution, and Product Variations

Bermondsey Flowers is committed to delivering fresh, high-quality flower arrangements to all customers in Bermondsey and neighbouring locations. Please note:

• Flowers and plants are natural products. Variations in colour, size, and availability may occasionally occur. Arrangements pictured on our website are for illustrative purposes only.
• On rare occasions, the exact flowers or containers pictured may need to be substituted for something of equal or greater value to fulfil your order on schedule. Such substitutions will always maintain the overall style and value of the original design.
• If a significant substitution is necessary, and it substantially changes the appearance or type of arrangement you ordered, we will attempt to contact you prior to dispatch wherever practical.

Customer Responsibilities

By using our online flower delivery service in Bermondsey, you agree to:

• Provide accurate, up-to-date delivery and payment information;
• Ensure the recipient is available or able to receive the delivery on the specified date;
• Comply with any specific instructions or delivery protocols outlined on our website or given by our team;
• Not use our service for any unlawful or fraudulent activities.

Returns, Refunds, and Complaints

If for any reason you are dissatisfied with the quality, freshness, or condition of your flower delivery in Bermondsey, please notify us within 24 hours of delivery. We will request photographic evidence and a full description of the issue to help us resolve your query. We may offer a replacement, refund, or alternative solution, depending on the nature of the concern and the evidence supplied.

Refunds are issued via the original payment method. We do not accept returns for perishable items unless faulty, damaged, or incorrect.

Liability

Bermondsey Flowers is committed to providing you with a secure and reliable online shopping experience. However, our liability is limited as follows:

• We are not responsible for delays or failures in delivery caused by events outside our control, including, but not limited to, extreme weather, fire, flood, industrial action, traffic, pandemic, or other unforeseen circumstances.
• We shall not be liable for any indirect, special, or consequential loss arising from your use of our online flower delivery service.
• Our total liability to you in respect of any contract for goods or services shall not exceed the total price paid for those goods or services.
• Nothing in these terms shall exclude or limit our liability for death or personal injury caused by our negligence, fraud, or fraudulent misrepresentation, or for any other liability that cannot be excluded under English law.

Intellectual Property

All content displayed on the Bermondsey Flowers website, including images, product descriptions, text, branding, and design, is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, or use this content for commercial purposes without our prior written consent.

Privacy and Data Protection

Bermondsey Flowers is dedicated to protecting your privacy. Personal data provided by you during the order process will be processed in accordance with our Privacy Policy and applicable UK data protection legislation. We will use your information primarily to process your order, communicate with you about your purchase, and improve our services. We do not sell your personal data to third parties.

Governing Law and Jurisdiction

These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising in connection with these terms, your order, or the use of our online flower delivery service in Bermondsey shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Changes to Terms & Conditions

Bermondsey Flowers reserves the right to amend or update these Terms & Conditions at any time to reflect changes in the law, our services, or for administrative reasons. The date of the latest update will be indicated at the end of the document. Continued use of the website and service following changes implies acceptance of the revised Terms & Conditions. We recommend checking this page regularly for the latest information.

Contact and Customer Support

If you have any questions, comments, concerns, or need clarification about any part of these Terms & Conditions for online flower delivery in Bermondsey, please use the contact form on our website. We are happy to assist you and take customer service seriously. Bermondsey Flowers is dedicated to delivering reliable, beautiful flowers and exceptional customer experiences to every customer across Bermondsey and surrounding areas.

Last updated: June 2024